Return Policy

Scope of application

All customers who order our products on the website https://thienyet.com.vn will be committed to warranty according to the time limit stated on the product packaging. The maximum return and exchange time is 7 days from the time the customer receives the product and meets the return conditions.

Return conditions

    • The product has an error during transportation (distorted, not the right product ordered, …)
    • Time: within 7 days from the time the customer receives the product.
    • Include original invoice when purchasing.
    • Attached product or product photo taken is defective.
    • Products cannot be returned: the return period has expired, is no longer complete, intact, dented not due to the original error when receiving the goods, not the right product.
    • Customers bear the cost of shipping, packaging, collection of money, maximum communication costs equivalent to 20% of the order value.

Return process

    • Step 1: Immediately contact the company’s customer service staff on the website after discovering that the goods are defective or delivered not as originally ordered. Within 2 hours after detecting defective or incorrect goods.
    • Step 2: After the customer service staff receive the information and confirm the return and exchange schedule.
    • Step 3: Customers must book the ship themselves and send the defective goods to the company.